Get Started with Penji

How to Set Up Your Profile

1. Go to Penji on the web platform or mobile app and click "Get Started".
2. Enter your University of Arkansas email address.
3. Read and agree to the Terms of Service and Privacy Policy.
4. Click "Next". You'll be directed to sign in through single sign-on.
5. Once you have completed single sign-on, you'll enter the Penji platform.
6. Create your profile by filling out the form.
7. Click "Next" to enter the community homepage.

Tips

• Provide as much information as possible on your profile. This will help our staff identify you when you visit!
• Each program (Tutoring, Coaching, and Writing) will be listed as its own community on the left navigation. You'll need to switch between the communities to access each program's services.
  • To access the communities on the mobile app, click on the hamburger button (three lines) in the top left of the app.

How to Schedule an Appointment

*available starting Monday, August 19th, 2024

1. In Penji, go to the community where you'd like to schedule an appointment.
2. Select the appointment scheduling option.
3. Select your course or topic. If scheduling for the first time, you'll need to set up your courses (see tips below).
4. Select your preferred time.
5. Select your tutor.
6. Select your location.
7. Confirm the details and complete the booking.
8. You'll be redirected to the community homepage.

Tips

• When scheduling an appointment, you will be asked to complete an agenda - this helps our staff prepare for your appointment.
• In Coaching and Writing, you will schedule by selecting a topic/assignment instead of your course.
• In Tutoring, only courses with available tutors are listed. If you do not see your course, we do not have a tutor at this time.
  • If your course isn't listed, you can submit a Help Form request to alert Tutoring Program staff.
• To set up your courses or topics:
  • Select "join a course". Scroll or type to search for your first course/topic.
  • To add additional courses, go back and select" edit your courses", then "join another course". Scroll or type to search for your next course/topic. Repeat this process until all your courses and topics are added.
  • Penji will remember your selections within a community. You will only need to manually set up your courses and topics once per semester.

How to Manage Your Appointments

*available starting Monday, August 19th, 2024

1. In Penji, go to the community where you have scheduled an appointment.
2. Select the appointment you'd like to view.
3. You'll be able to manage your appointment, including:
   • accessing the session chatroom
   • viewing the agenda you submitted
   • viewing the booking details, including Zoom links when applicable
   • canceling your appointment

How to Cancel an Appointment

1. In Penji, go to the community where you have scheduled an appointment.
2. Select the appointment you'd like to cancel.
3. Click on the three dots in the upper right-hand corner.
4. Select "cancel session".
5. Enter your reason for canceling and select "cancel session".
6. You'll be redirected to the community homepage.

Tips

• Appointments must be canceled at least one hour before they begin. If you cancel late, it will be counted as a no-show.
• Your coach, tutor, or Writing Studio consultant will check you in for your appointment. You do not need to check in on a kiosk for a scheduled appointment.
• The session chatroom can be used to communicate with your coach, tutor, or Writing Studio consultant regarding upcoming appointments, for example:
  • You are running late
  • You are having trouble finding your meeting location
  • You are having Zoom issues
• Coaches, tutors, and Writing Studio consultants cannot answer topic questions over chat. Please schedule an appointment or use drop-in hours to ask topic questions.

Appointment Policies & FAQs

How to View Study Halls

*available starting Monday, August 19th, 2024

1. In Penji, go to the Tutoring community.
2. Select "view weekly study halls".
3. The available Study Halls will be listed on the screen. Click on a Study Hall to learn more.
4. Click "Join Event" to RSVP if you would like to receive notifications.

Tips

• Study Halls are only available in the Tutoring Community for certain classes. Access our Courses Tutored list to learn if your courses have Study Halls.
• You do not need to join a Study Hall on Penji to attend. You can drop in at any point during the Study Hall. Joining a Study Hall on Penji will enable event notifications.
• When you arrive at the CORD for a Study Hall, go directly to the assigned location to check-in. The assigned classroom is listed on Penji.

How to View Drop-in Hours

*available starting Monday, August 19th, 2024

1. In Penji, go to the community where you'd like to view drop-in hours.
2. Select the drop-in option.
3. Select your course or topic.
   • If you need to set this up, see the instructions in the Schedule an Appointment section above.
4. Available drop-in hours will appear on the screen.

Tips

• Drop-in tutoring is available for certain classes. Access our Courses Tutored list to learn if your courses have drop-in hours.
• Writing Studio drop-ins are open for any topic.
• For all drop-in hours, check-in will open at the listed time.
  • For in-person hours, you must check in at the community kiosk in the CORD:
    • Tutoring: CORD Learning Commons
    • Writing Studio: CORD 209
  • For online hours, you can check in and access the Zoom link from anywhere.
• Drop-ins are typically limited to 20 minutes, however, your session can run longer if demand for assistance is low.