Get Started with Penji
Learn how to use Penji, the scheduling system for Tutoring, Coaching, and Writing Studio appointments
Setting Up Your Profile
- Go to Penji on the web platform or mobile app and click "Get Started".
- Enter your University of Arkansas email address.
- Read and agree to the Terms of Service and Privacy Policy.
- Click "Next". You'll be directed to sign in through single sign-on.
- Once you have completed single sign-on, you'll enter the Penji platform.
- Create your profile by filling out the form.
- Click "Next" to enter the community homepage.
Tips
- Provide as much information as possible on your profile. This will help our staff identify you when you visit!
- Each program (Tutoring, Coaching, and Writing) will be listed as its own community on the left navigation. You'll need to switch between the communities to access each program's services.
- To access the communities on the mobile app, click on the hamburger button (three lines) in the top left of the app.
Scheduling Appointments
- In Penji, go to the community where you'd like to schedule an appointment.
- Select the appointment scheduling option.
- Select your course or topic. If scheduling for the first time, you'll need to set up your courses (see tips below).
- Select your preferred time.
- Select a staff member.
- Select your preferred location.
- Confirm the details and complete the booking.
- You'll be redirected to the community homepage.
Tips
- When scheduling an appointment, you will be asked to complete an agenda - this helps our staff prepare for your appointment.
- In Coaching and Writing, you will schedule by selecting a topic/assignment instead of your course.
- In Tutoring, only courses with available tutors are listed. If you do not see your
course, we do not have a tutor at this time.
- If your course isn't listed, you can submit a Help Form request to alert Tutoring Program staff.
- Select "join a course". Scroll or type to search for your first course/topic.
- To add additional courses, go back and select" edit your courses", then "join another course". Scroll or type to search for your next course/topic. Repeat this process until all your courses and topics are added.
- Penji will remember your selections within a community. You will only need to manually set up your courses and topics once per semester.
Managing Your Appointment
- In Penji, go to the community where you have scheduled an appointment.
- Select the appointment you'd like to view.
- You'll be able to manage your appointment, including:
- accessing the session chatroom
- viewing the agenda you submitted
- viewing the booking details, including Zoom links when applicable
- canceling your appointment
How to Cancel an Appointment
- In Penji, go to the community where you have scheduled an appointment.
- Select the appointment you'd like to cancel.
- Click on the three dots in the upper right-hand corner.
- Select "cancel session".
- Enter your reason for canceling and select "cancel session".
- You'll be redirected to the community homepage.
Tips
- Appointments must be canceled at least one hour before they begin. If you cancel late, it will be counted as a no-show.
- Your coach, tutor, or Writing Studio consultant will check you in for your appointment. You do not need to check in on a kiosk for a scheduled appointment.
- The session chatroom can be used to communicate with your coach, tutor, or Writing
Studio consultant regarding upcoming appointments, for example:
- You are running late
- You are having trouble finding your meeting location
- You are having Zoom issues
- Coaches, tutors, and Writing Studio consultants cannot answer topic questions over chat. Please schedule an appointment or use drop-in hours to ask topic questions.
Viewing Drop-in Hours & Study Halls
- In Penji, go to the community where you'd like to view drop-in and study hours.
- Select the drop-in option.
- Select your course or topic.
- If you need to set this up, see the instructions in the Schedule an Appointment section above.
- Available drop-in hours and study hours will appear on the screen.
Tips
- Drop-in tutoring & Study Halls are available for certain classes. Access our Courses Tutored list to learn if your courses have drop-in hours.
- Writing Studio drop-ins are open for any topic.
- For drop-in hours, check-in will open at the listed time.
- For in-person hours, you must check in at the community kiosk in the CORD:
- Tutoring: CORD Learning Commons
- Writing Studio: CORD 209
- For online hours, you can check in and access the link from anywhere.
- For Study Halls, you can check-in when you arrive at the listed classroom.
- For in-person hours, you must check in at the community kiosk in the CORD: